This policy describes our privacy practices: what personal information we collect about our visitors and users, what we do with it, how we share it, and your rights regarding that personal information. By accessing this website or using any of our services, you acknowledge that you have read this Privacy Policy.

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Gateway Group cares deeply about the privacy of our visitors and users. This Privacy Policy describes how we, together with our affiliated companies worldwide, collect, use, and share your personal information, as well as an explanation of the data rights you may have in that personal information. This Privacy Policy applies to all visitors and users of this website and our services, including our websites (including www.gatewaytouae.com and any of its subdomains, such as www.gatewaytodubai.com and www.gatewaytoabudhabi.com), web applications, mobile applications, and related services. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our website and services, please read this policy and make sure you fully understand our practices in relation to your personal information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave our website and discontinue all use of any of our services.  If you have any questions or concerns regarding this policy, please contact us here.

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What type of information do we collect?

To provide you our services, we must collect personal information. Here are the types of Personal Information we collect about you:

1. Information you provide us. When you purchase our services, use any of our services; and/or when you contact us directly by any communication channel (e.g. subscription forms, or emails), you may provide us personal information, such as name, email address, phone number, payment information, information you include in your communications with us, and personal information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).  

2. Information we collect when you access our website and/or use our services. When you visit, download, and/or use any of our services, we may collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page, non-identifying personal information regarding the visitors' or users' device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as security providers, fraud detection and prevention providers to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive personal information from that service (e.g. your username, basic profile personal information) and in some cases, we may collect personal information from lead enhancement companies which help us to improve our services, and iii) marketing partners in order to monitor, manage and measure our marketing.

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Why do we collect such personal information?

We use your personal information for the following purposes:

1. To provide and operate our services;

2. .To improve, change and develop our services;

3. To provide customer assistance and technical support;

4. To contact our users with service-related notices and promotional messages;

5. To help us identify new customers;

6. To analyze our performance and marketing activities;

7. To create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our services;

8. To enhance our data security and fraud prevention capabilities; and

9. To comply with any applicable laws and regulations.

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How do we disclose our users' personal information?

We may share your personal information with service providers and others in the following manners and instances:

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Third Party Service Providers:  We work with a number of third party service providers, whose services and solutions complement, facilitate and enhance our own, including but not limited to: hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, domain name registrars, billing and payment processing services; fraud detection and prevention services, web analytics and performance measurement services; e-mail distribution and monitoring services, session recording and remote access services, data optimization and marketing services, content providers, government authorities and departments; banks, exchange houses, accountants and financial advisors; free zone authorities, courier companies, telecoms providers, businessmen and corporate services, real estate services, law firms and legal advisors. 

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We may share the following categories of personal information with third party service providers for a business purpose:

• identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
   

• commercial personal information regarding products or services purchased, obtained, or considered.

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Law Enforcement: We may disclose or otherwise allow access to any categories of your personal information described in this Privacy Policy pursuant to a legal request, legal proceedings, search warrant or court order, or in compliance with applicable laws, that the law requires us to do so, with or without notice to you.

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Change in corporate control: Should Gateway Group undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your personal information may be shared with the parties involved in such event.

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Your Direction: We will share your personal information upon your direction, or with your permission, and shall not be, in any way responsible for such processing of such personal information, or liable with respect thereto.

 

How do we store our users' personal information?

Our company is hosted on the Wix.com platform which allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general applications, on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover, and help ensure the secure handling of credit card information.

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We have a quality management system in place, following ISO-9001 standards, to ensure that all original documents are carefully and appropriately handled, and stored in locked, fire-proof cabinets whilst in our care. All electronic information is held securely on our systems and our website is HTTPS secure.

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How do we use cookies and other tacking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We may use cookies and similar tracking technologies for stability, security, functionality, performance and advertising purposes.

 

For more information about cookies, we would like to direct you to All About Cookies. 

 

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

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How do we communicate?

We may send you promotional messages. You can easily opt-out of receiving these by contacting us or unsubscribing.

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We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.

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We do not sell, and have never sold, your personal information to third parties.

 

Third Party Websites

Our website and services contain links to external websites, apps, social media platforms and third party services. We are not responsible for such websites’ or services’ privacy practices. Some of these external elements will continue to load cookies. We encourage you to read the privacy statements of each and every website and service you visit before providing your personal information. This Privacy Policy does not apply to such linked third party websites and services.

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Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated. 

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Questions and Contact Information

If you have any questions about this Privacy Policy or you would like to access, correct, amend or delete any personal information we have about you, you are invited to email us at: info@gatewaytouae.com or send a letter to us by post at: Gateway Group, PO BOX 36687, Abu Dhabi, UAE.

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Updated 27th May 2023.

Effective: 29th October 2018.