Terms and Conditions

Thank you for your interest in our website and our services.

Please read these Terms and Conditions carefully before using the website and services offered by Gate Way Commercial Brokers LLC, a Limited Liability Company registered and existing in good standing in the emirate of Abu Dhabi, United Arab Emirates, under commercial license no. CN-1852090, and with its registered address at 801 Business Center Building Hamdan Street, Abu Dhabi, United Arab Emirates (“Gateway Group”). They set forth the legally binding Agreement for your use of any of the following websites https://Gatewaytouae.com and https://Gatewaytoabudhabi.com and https://Gatewaytodubai.com (singularly “website”; collectively “websites”) and the services provided by Gateway Group.

General Terms and Conditions

By accessing, viewing, or using our website, you indicate that you understand and intend these Terms and Conditions and our Privacy Policy, along with any additional specific terms and conditions for any of the services offered on this website, to be the legal equivalent of a signed, written contract and equally binding, and that you agree to such Terms and Conditions and Privacy Policy. Further, you agree that as these Terms and Conditions are in electronic format, it does not in any way affect their validity and enforceability. If you do not agree, you must leave this website and not use any of the services offered by Gateway Group.

When requesting services from our website you agree to comply with the on-line ordering procedure as prompted on our website and you agree to read and accept these General Terms and Conditions in conjunction with any additional specific Terms and Conditions for the service you are purchasing.

What we do

Gateway Group uses its knowledge and experience to setup and register companies and operating licenses in various jurisdictions; apply for visas; arrange government-related registrations and services; and supply on-the-ground administrative corporate services, on behalf of our clients.

How we work

Through our websites, Gateway Group provides comprehensive information about each of our services for you to decide which are relevant to you.
You purchase your chosen services through the payment gateway on our website.
Upon successful completion of your purchase, you will receive an email inviting you to log in to the cloud-based platform we use to collect the information and documents we need you to supply for us to be able to carry out the service you have purchased.

If your purchase is made by credit card during our office hours, you should receive this email shortly after completing the transaction; definitely by close of business.
If your purchase is made outside of office hours, we endeavour for this email to be sent to you within 12 hours.
If your purchase is made via bank transfer, this email will be sent to you upon receipt of full, cleared payment into our account. Please bear in mind that for international telegraphic transfers, this may take several days.
Please check your spam folder in case the email doesn’t go directly into your inbox.

4. You supply the information and documents requested via the platform, which guides you step-by-step, to make the experience easy and ensure you get it right first time. In case you get stuck, you can ask questions in the section you are struggling with, without needing to send an email or phone us. As soon as you enter any information it is automatically saved, giving you peace of mind of not losing anything, especially if you can’t provide all the information in one go. The platform acts like a checklist, clearly showing any information that still needs to be provided.

5. We will review the information and documents uploaded. If anything is unclear or incorrect, we’ll reject it and provide feedback so you can re-supply it, otherwise, we’ll approve it. Once we’ve approved any piece of information, it will be locked and that is what we will use for your application / service.

6. Once all of the necessary information and documents are approved in the platform, we will organise your application /service. We may need to contact you to request you to access the UAE Pass app on your phone and give confirmation for us to upload information and documents as part of your application /service. We will update you throughout the stages.

7. Once we have completed the application / service, we will let you know and supply any documents / information for you to download.

Applications do not guarantee approvals

By purchasing any of our services, we do not guarantee approval. Our services are provided in good faith based upon our knowledge and experience of providing such services for over 10 years. Approvals related to any of our services are given at the sole discretion of the relevant government department, registrar or approving authority. An application does not guarantee an approval. Oftentimes, the approval or rejection is given at the end of a service, once fees have been paid and the service has been processed and applications have been compiled, submitted, and reviewed. In such instances that an application is rejected, we will endeavour to follow-up with the relevant authority for feedback, but it is usually not possible to obtain explanations, which may be due to national security. In such cases, a refund will not be possible, unless the service description specifically states that a partial refund is possible in the event of a rejection for your chosen service.

Approvals for opening bank accounts are at the sole discretion of the relevant bank and subject to their own requirements, reviews, internal due diligence, and regulatory controls, and are not guaranteed.

Payments

We accept the following payment methods: credit cards online and electronic bank transfers. We do not accept cash payments in any instance.

We are not bound to provide any services before the fees are paid in full by the client and cleared into our account. All products and services remain our property until payment has been received in full.

You, the purchaser of any of our services, are liable for all bank fees when transferring or receiving funds electronically to/from our account.

As Gateway Group is VAT registered, all fees mentioned on our site are inclusive of VAT, when applicable, and a tax invoice will be emailed to you following the successful completion of your purchase and confirmation of your order.

If you are purchasing a service ‘package’, the description of the service clearly states what government and third-party fees are included within the price.

All fees, including government and third-party fees, are non-refundable, unless specifically stated in the service's description.

Refunds

In the instance we are unable to fully complete a service due to circumstances beyond our control, including but not limited to rejected applications, regulatory changes to processes and requirements, terminated services by government and third parties, force majeure, we will conduct a reconciliation and supply a statement of account of the fees incurred and the proportionate amount of the service provided, to that point in the service process, and refund the balance to the client.

Cancellation fees

A cancellation fee is applicable in the instance a service is ordered and paid for, but you subsequently change your mind and decide not to proceed. In such an instance, upon written confirmation from you that you do not wish to proceed with the service, we will refund the total amount received less any bank fees, credit card fees or payment gateway fees we incur to receive the payment, and any similar such fees we incur to return it, and less our cancellation fee, which is currently 5% of the total amount received.

Fees

Our prices include third party fees. We have no control over the fees charged third parties. Their fees. These fees often change with no notice. When we are made aware of changes to such fees, we will update the fees of our services accordingly on our website.

In the instance a client has already paid us for a service when government and third-party fees change, we will honour the service price we have received from the client and continue the service without passing on the new fees or increased fees to the client. We reserve the right to pass on new fees and increased fees to a client in the following instances:

we have received payment, but we have not commenced the service;
we have started the service, but it has been put on hold, stopped, or delayed by the client;
we have started the service but are awaiting documents or information to be supplied or confirmed by the client, for the client to carry out a specific action, or for a client response, when a period of 14 calendar days or more has passed.

Renewal Fees are provided on our website for your convenience to help with your budgeting. They are based upon current rates, which include third party fees outside of our control, and are therefore subject to change. Renewal fees are provided for information purposes only. When we are made aware of third party fee changes we will update the relevant fees on our website, accordingly. Please check our website closer to the time of your renewal for the current fees at that time.

Fines

If the client has incurred any fines, in any way whatsoever, which show up on any of the portals that we need to use to provide our services, it is the client’s responsibility to clear those fines, so that we can continue our service.

We will inform the client in advance of any fines or late fees which may be incurred due to an imminent expiry or deadline. Any such fines or late fees are the responsibility of the client, howsoever they arise.

Office Timings

Our office hours in the UAE are: 8:30am - 5:30pm (GST, GMT +4), Monday – Friday, excluding public holidays and 25 December each year.

Timescales

Timescales mentioned on our website relate to our office working hours (see ‘Office Timings’ above) and may vary from UAE government departments, free zone registrars, offshore registrars, banks and other third parties that we may need to work with to provide our services to you.

The timescales mentioned on our site are realistic. They don't over or under promise. They are typical, average times to carry out a particular service at the current time. They are not guaranteed times.

We will only commence provision of our service upon receipt of:

your order request,
full, cleared funds,
all documents and information requested.

We will endeavour to carry out your service request as quickly as possible. However, we cannot accept any responsibility for delays caused by third parties or for any reasons outside of our control, which could include, but are not limited to: public holidays, changes to regulations and processes, technical issues, force majeure or unavailability of the Internet, amongst others.

Your responsibilities

When using our website or services you acknowledge and agree:

you have the capacity and ability to agree to these terms and conditions and to carry out your obligations, as set out herein
you have the legal right to enter into, and complete transactions for our services.
when clicking the ‘BUY NOW’ link to purchase any of our services you are entering into an agreement with Gateway Group to purchase that service. You must complete the transaction in the manner specified.
to provide true and correct details.
you are able to meet all of the requirements, information and documents, for the service you are purchasing.
to keep your contact details up to date.
to pay subscriptions, invoices and fees in full and on time.
to keep your username and password for the cloud-based portal secure and confidential, and not to share your access with anyone else.
to immediately notify us of any unauthorised use of your password or other breach of security.
to ensure that any data or materials you upload to our website, or any cloud-based platform we use, is virus-free and does not cause damage or harm. In the event that any data which you upload incorporates a computer virus, malware or creates any technological problems in our system, you will be liable for all costs incurred in rectifying all issues arising out of that upload.
not to access or attempt to access the administrative interface of the cloud-based portal by any means other than the interface provided.
not to use our website or the cloud-based platform in a manner that could bring Gateway Group and our brand into disrepute.
Not to copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of Gateway Group’s materials, any updates, or any parts of the software, or the servers or networks which are connected to Gateway Group. Any attempt to do so is a violation of the rights of Gateway Group. If you breach this restriction, you maybe subject to prosecution and damages.
to provide all the information and documents requested for us to be able to carry out the service you have ordered.
all documents you supply to us are genuine. Any documents and information supplied to us are accepted in good faith and we cannot be held responsible for any errors or omissions made on the documents.
it is your responsibility to ensure the information you provide is correct. Please pay particular attention to spellings of names and contact numbers.
all documents supplied to us must be of good quality, especially photos for visas and Emirates IDs and copies of passports. If applications are rejected due to poor quality of documents, we will inform you and request you to supply new copies. Usually, we can resubmit documents in such instances without incurring resubmission fees, but if there will be any additional fees to submit new, clearer copies, we will inform you accordingly at that time, and they will need to be paid before we continue the service. To avoid this, we request that you supply clear copies.
From time-to-time, requirements and processes change without notice. If additional documents and information are requested during a process, we will let you know as soon as we are made aware. It is your responsibility to supply the additional required documents / information for us to be able to complete the service. If processes change during mid-service, we will let you know as soon as we are made aware, and will inform you of the impact, such as changes to timescales, your obligations, fees, information requirements etc.
When our services have been provided to you, any documents or other assets generated during the process and delivered to you, in electronic or physical format, are your responsibility and we are not liable for their loss or destruction.
Once a company formation, visa application or service registration has been completed and is officially registered with the authorities, it is your responsibility to manage and maintain that company, visa or service, accordingly; including, but not limited to, knowing and abiding by the relevant laws and regulations, renewing or cancelling the registration, operating the company legally, maintaining the company's registrations, submitting the company's filings on time, registering for and complying with tax authorities as necessary, complying with all relevant laws when employing staff and maintaining it's good standing. We do offer a wide selection of Corporate Services which you might be interested to avail to help with the on-the-ground compliance of your business, especially if you don't intend to be based in the UAE. It is your responsibility to adhere to the laws of the UAE, or other relevant jurisdictions, at all times if you are a business license holder and/or hold an entry visa or residence visa.

Renewals

All visas and company licenses are issued with an expiry date. It is your responsibility to either extend, renew, or cancel your visa; or renew or liquidate your company license. We will send you a reminder, to the email we hold on our system for you, prior to the expiry, but we will not take any further action without your instruction to do so and receipt of full payment for the relevant service.

We will not be held accountable for any late fees or penalties that you incur.

If a registered office is not renewed after 12 months from the order date and an alternative address is not provided to us, or the address is not changed on the Companies Register with the relevant government departments, then we will inform the relevant authorities, who will then take action as per the regulations in force at that time, and the company will no longer be seen as in good standing.

If a local sponsor service or local service agent agreement is not renewed and paid on time, we will take any necessary action to receive payment, in line with the specific terms of the agreement we have in place with the client and the laws of the specific governing jurisdiction at that time. We may also inform the relevant authorities, who will then act as per the regulations in force at that time, and the company will no longer be seen as in good standing and will be liable to any fees and penalties imposed by the relevant jurisdiction.

For any other services where renewals are applicable, but not renewed and paid on time, we reserve the right to terminate our services with immediate effect, in line with contractual terms of the relevant service.

Offshore Filings

It is your responsibility to keep up-to-date with and comply with all of your offshore company filing requirements. We will endeavour to send you a reminder, to the email we hold on our system for you, of upcoming offshore company filings. However, it will remain the company director(s) / secretary responsibility for all legal filing requirements. We will not be held accountable for any late filing penalties or if the company is removed from the company register.

Anti Money Laundering And Combating the Financing of Terrorism And Financing Of Illegal Organisations

We are obliged to ensure that our services do not aid money laundering, finance terrorism or finance illegal organisations. As per Federal Decree-Law No. 2) of 2018 On Anti-Money Laundering and Combating the Financing of Terrorism and Financing of Illegal Organisations (the “AML-CFT Law” or “the Law”) and implementing regulation, Cabinet Decision No. (10) of 2019 Concerning the Implementing Regulation of Decree Law No. (20) of 2018 On Anti-Money Laundering and Combating the Financing of Terrorism and Illegal Organisations, we are required to fulfil a range of obligations including KYC verification and screening, risk profiling and reporting of any suspicious transactions to the relevant authorities.

Our Privacy Policy, which can be read here, describes what personal information we collect about our visitors and users, what we do with it, how we share it, and your rights regarding that personal information. By accessing this website or using any of our services, you acknowledge that you have read this Privacy Policy.

Links to Other Sites and Third Party Services

Any links to other websites are intended to assist and provide convenience for our visitors. These sites are maintained by third parties over which we have no control. Accordingly, we expressly disclaim any responsibility for the privacy policies, information collection practices, representations made regarding products and services, availability and functionality of their services, and/or quality of services provided by or advertised on these third-party web sites.

Information Collection and Storage

The security of your documents and data is at the core of what we do. When you purchase any of our services, you will be invited to login to our cloud-based, automated platform for collecting information and documents. This reduces handling errors, safeguards your data and keeps confidential documents out of email.

The independent platform we use adopts industry standards and best practises for application security. The infrastructure is provided by Amazon Web Services (AWS), an industry-standard in hosting.

The in-transit encryption ensures that messaging, data and file transfers are secured using SSL/TLS with RSA 2048 key encryption. Encryption at rest is also applied to the database.

In the event of an incident, such as data becoming lost, destroyed, damaged, corrupted or unusable, affected customers will be informed as necessary, typically through email communications within 72 hours of us learning of such data loss. Files and database can be restored to a specific point in time over the previous 14 days, or a full recovery can be initiated from a snapshot. The backup and recovery procedure ensures minimal disruption of service in the event of a total failure.

We do not guarantee the security or continuous access to our systems, the website, cloud-based platforms we use and email, our records, or any data your provide as they are dependent upon third party services and software. As a result, they may be inaccessible from time to time. No can we guarantee they will remain error free at all times.

We monitor the measures our third-party providers put in place to protect your information and aim to only use respected providers. Our website data is currently hosted by WIX. The systems we currently use that store your data are provided by WIX, Zoho, Stripe, Content Snare and Microsoft, which have data centres in different locations around the world.

We do not sell your data. We only share your data with third parties in the instances where we are required to do so to carry out the service you have purchased, this may include, but is not limited to government departments, free zone registrars, offshore registrars, law firms, banks and financial institutions and legal translators. Accordingly, we expressly disclaim any responsibility for the privacy policies, information collection and storage practices, such third parties have in place.

Disclaimer

While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, and accuracy of anything contained on our wbesite for any purpose, to the maximum extent permitted by law, anything contained on our website is provided "as is" without warranty or condition of any kind.

This disclaimer survives any termination or expiration of these Terms And Conditions or your use of our website or our services.

Title to and all intellectual property rights in our website, our services, documentation relating our services and certain images remain the property of Gateway Group.

You must not use; communicate; copy; display; distribute; modify; translate; reformat; pass off as your own; plagiarize completely, directly or in the manner of paraphrasing, patchwork, source-based or accidental; incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of the content of our website, documentation, images and cloud-based platforms, in whole or in part, except as expressly authorised by us in writing.

We reserve all our intellectual property rights with respect to the website and our services.

This website contains registered and other intellectual property rights belonging to Gateway Group.

The right to use any of our intellectual property is strictly prohibited without our prior written consent.

Third Party Intellectual Property

You warrant that you have the right and licence to use any and all information you upload to the cloud-based platforms we use. You agree to indemnify us against any loss or damage (including consequential loss) that may result from any information uploaded, including but not limited to copyright breach or other intellectual property infringement.

Limit of Liability

We will not be liable to you, any other person, or entity for any damages whatsoever arising as a result of your use of our website or the cloud-based platforms we use in any way, subject to the requirements of the UAE law.

To the maximum extent permitted by law, we hereby expressly disclaim and exclude liability for any damage whatsoever including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by any user in connection with the website or in connection with the use, inability to use, or the results of the use of the website, any websites linked to it and any information or service provided on the website, including, without limitation any liability for loss of income or revenue, loss of business, opportunity loss, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and any other loss or damage of any kind whether or not foreseeable, howsoever arising whether or not caused by a negligent act or omission.

We are not liable for the loss of internet connection which may disrupt the use of this website or our emails; or the websites and emails of government departments and third parties that we connect with, in order to provide our services.

We will not be liable for emailed trapped in spam, or that fail to send, or send at incorrect times. Unfortunately, if we do not receive your email due to loss of connectivity or any other reason, we cannot be held responsible.

We are not liable for any applications which get rejected. Approvals related to any of our services are given at the sole discretion of the relevant government department or registrar or approving authority. Purchasing our service does not guarantee your license, visa or any other application will be approved and issued.

We disclaim all liability for any computer virus or technological problems that were not intentionally caused by us or are beyond our control. We encourage you to install and maintain up-to-date security software on your computer and mobile devices.

Indemnity

You agree to indemnify and hold harmless Gateway Group, its shareholders, affiliates, representatives, employees, agents and subcontractors from any claims, actions, demands, damages, losses, costs and/or consequences of any nature whatsoever, including legal fees incurred on account of alleging or resulting from your use or misuse of the website, your breach of these Terms And Conditions, your violation of any third party’s intellectual property rights, or any disputes you may have with any other user of the website.

Warranties

The Information provided on this website does not purport to be comprehensive and that no representation or warranty, express or implied, is made by Gateway Group of any information as to the accuracy, reliability or completeness of that Information.

Gateway Group shall not have any liability to any user of this website and our services, or to any other person resulting from the use of information by that user; or be under any obligation to provide further information, update information or correct any inaccuracies in information. This paragraph does not exclude any liability for, or remedy in respect of, fraudulent misrepresentation.

Whilst we endeavour to provide a convenient and functional website, we do not guarantee your requirements will be met or that your use of this website will be uninterrupted or error free. We cannot be responsible for any loss, corruption or interception of data sent to or from our website which occurs outside of our own computer systems.

You warrant, confirm and undertake that you will comply with all applicable laws in the UAE, whether at federal or emirate level, or relevant jurisdiction, such as a free zone or offshore economic zone, which you shall have the sole responsibility of familiarizing yourself with.

Arbitration

Any dispute arising out of or in connection with these Terms and Conditions, the website or our services shall be referred to and finally resolved by arbitration in accordance with the Rules, which Rules are deemed to be incorporated by reference into this Clause. For the purposes of any arbitration proceedings commenced pursuant to this clause:

The number of arbitrators shall be one;
The seat (or legal place) of arbitration shall be the Abu Dhabi Global Market, Abu Dhabi, United Arab Emirates;
The place at which the arbitration takes place shall be the Abu Dhabi Global Market, Abu Dhabi, United Arab Emirates;
The language to be used in the arbitral proceedings shall be English.

Neither you or us shall challenge any arbitral award made pursuant to arbitration proceedings conducted in accordance with these Terms and Conditions, the website or our services.

Miscellaneous

No joint venture, partnership, employment, or agency relationship exists between you and Gateway Group as a result of these Terms & Conditions or your use of our website and services.

Notwithstanding any provision of these Terms and Conditions may prove to be unenforceable, the remaining provisions of these Terms and Conditions shall continue in full force and effect.

Updates

We reserve the right to modify these Terms and Conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Questions and Contact Information

If you have any questions about these Terms and Conditions, you are invited to email us at: info@gatewaytouae.com or send a letter to us by post at: Gateway Group, PO BOX 36687, Abu Dhabi, UAE.

Updated: 07 July 2023.

Effective: 29th October 2018.